Deepen Client Relationships

183/250 Participants ⋅ 5 Questions

Here you'll learn how to help clients become high-performance businesses and build long-term relationships by managing successful projects and delivering value consistently.

Space Mentors

Jessica Robinson
VP of Operations
Casepoint, LLC
Amit Dungarani
VP, Partnerships & Strategic Initiatives
Casepoint, LLC
Oliver Silva
Client Success Manager
Casepoint, LLC
Matt Hamilton
Senior Director, Sales Engineering
Casepoint, LLC
Malcolm Westbrook
Sales Support Analyst
Casepoint, LLC
Mikaylah Booker
Associate Manager
Omnicom Media Group
Patricia Weiss
Senior Consultant
ProcureAbility
Kevin Meyers
Senior Consultant
ProcureAbility
Rhiana Gallen
Senior Consultant
ProcureAbility
Stephen Carroll
Senior Director, Corporate Marketing & Partnerships
Cvent
Patricia Weiss
Senior Consultant
ProcureAbility
Rafeedah Keys
Marketing Maven
Perkins Coie
Sue Cross
Executive Director and CEO
Institute For Nonprofit News
Kenya Todd
Talent Management Consultant
GM Financial
Dawn Conner
Advanced Specialist - Customer Service
Celanese
Kiara Jackson
Contracting Specialist
Department of Defense
De'Korey Sanders
Director of Implementation Services
Cognira Associates
Amanda Villa
Brand Storyteller & Insight-Driven Strategist
Omnicom Media Group
Kathryn Cunningham
Negotiator
Omnicom Media Group
Desiree Steely
Media Supervisor
Omnicom Media Group
Alison Hope
Supervisor
Omnicom Media Group
Melissa Gouge
Associate Director
Omnicom Media Group
Keara Holmes
Private Tutor: Special Education Teacher
Holmes Tutoring
Yuvraj Sidhu
Data Science & Strategy Consultant
Slalom Consulting
Tonya Huff
Director Sales
Constellation brands
Anthony Tharpe
Global Planning Director
TBWA Worldwide
Build Your Network

All Space Content

Space Moderator
Community Manager
How do you continue your professional development when you are on projects that require the same work for different clients?
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Lola Adeyemo
Founder/CEO

Look for opportunities to deliver the same results in different ways. Creativity! The same work does not need to have the same delivery.

Also, engage your manager as a career support coach if possible. Make it clear that you are seeking opportunities for professional development.

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Space Moderator
Community Manager
How do you deal with difficult clients who scope creep?
2
David Carns
Chief Revenue Officer

I’m sure there are 100s of right answers or techniques, but one thing that will always help when dealing with scope creep is document every conversation. Reflecting a mirror on what was said helps manage expectations through greater transparency. If you have a voice conversation, simply follow up with an email that says, “As we discuss on our call...” It won’t solve every problem, of course, but it is at the foundation of addressing many problems and it simply a good practice to follow in general.

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