Deepen Client Relationships
Here you'll learn how to help clients become high-performance businesses and build long-term relationships by managing successful projects and delivering value consistently.
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I’m sure there are 100s of right answers or techniques, but one thing that will always help when dealing with scope creep is document every conversation. Reflecting a mirror on what was said helps manage expectations through greater transparency. If you have a voice conversation, simply follow up with an email that says, “As we discuss on our call...” It won’t solve every problem, of course, but it is at the foundation of addressing many problems and it simply a good practice to follow in general.
Look for opportunities to deliver the same results in different ways. Creativity! The same work does not need to have the same delivery.
Also, engage your manager as a career support coach if possible. Make it clear that you are seeking opportunities for professional development.
My first job out of school was a consultant, specifically at Cerner. The feedback I received of what made me a 'good' consultant was that 1) I listened to the client and repeated back to them how I understood the problem, and 2) was nice to them. As Chris reminded me a bunch when we worked together, people do business with people they like, so use that.